customer base.
and penetration into existing customer base. Customer Service Excellence - Ensure customer satisfaction
management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering Multi-tasking. Patience, understanding and empathy. Customer service passion. Diagnostics. Critical thinking. Relationship
strive to improve and strengthen the customer's perception of service quality, through dedicated support (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) with the customer (either internal or external); and formally document these levels of service in SLAs agreements that underpin the SLAs with the customers of the service. Assist with the production and maintenance service level reports are produced for each customer service and that breaches of SLA targets are highlighted
detail
- Excellent communication and customer service skills
- Certification in relevant IT
minimum requirements. Passionate about excellent customer service delivery. Ability to be an effective team
antivirus software. A, N, MCP an advantage Customer service oriented individual. Own reliable transport
antivirus software. A, N, MCP an advantage Customer service oriented individual. Own reliable transport
negotiable - Min 5 years' working experience in customer service/technical support/IT support - Qualification
landscape. They pride ourselves with excellent customer service and don't accept limitations to what we can