About: With intensifying competition, service delivery manager requirements are dramatically escalating Today, almost every industry requires service delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction. The service delivery manager roles and responsibilities are varied varied, and the service delivery manager role can largely depend on the organization for which a service delivery manager works. Common service delivery manager skills and service delivery manager job description include:
IT Infrastructure Service Delivery Manager Ensure Service Support and Service Delivery processes are delivery Strategy planning and execution Service management Performance and quality management Determine ITIL and ITSM frameworks Mangement of service delivery, managed services, shared services, COE services services, infrastructure services Team management Market related
Working Remotely from anywhere in South Africa Service Management organization implements solutions Job Description: have all the skills mention below Job specs: Service Management organization implements solutions 5 years
Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset
coordination of relevant interfaces to other service management processes. Planning and coordinating activities and Manage Service Configuration processes. Consulting on the IT Configuration Management process and standards Interfacing with other experts on IT Service Management topics Interfacing with other experts on services supported Proven experience in IT Service Management ( ITSM ) dealing with challenging projects administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow
Service Delivery. Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and process enhancements. Grow and Implement Service Request Management. Enable the IT customers to define offered a service catalogue. Foundation Data. Business Time Segments. Configure Assignments. Data Management tool Decision Tree Configurations. Service Level Management: Service level management Incident Management. Service Service level management Change Management. Service level management Request Management. Creating service targets
Strong understanding of ITIL Edition 4 and IT Service Management (ITSM).
- Experience with Agile methodology
significant impact on the organization's IT service management.
manage the Client Services business unit, including Specialists, Engineers, Account Managers, Pricing Specialists Client Services business unit, overseeing a team of Specialists, Engineers, Account Managers, Pricing of client service contracts, including end-user devices, IT support, Sales, Account Management, Project Project management and related services. The Services Manager will drive revenue, sales, solutions, presales of client service operations, including end-user devices (printing, laptops, desktops, managed service
sales and service management experience. Extensive sales, service and p ipeline management. Management brands essential. Extensive sales, service and p ipeline management. Management of sales team responsible