to ensure delivered solutions provide service and meet Service Level requirements. This is achieved by by monitoring, maintaining, supporting, and optimizing all networked software/hardware and associated Corrective Maintenance team and make sure to fill-in Support ticket tracking tool appropriately Reproduce and components, including hardware and software. Maintains support documentation up to date, Collaborate with network system configuration, mapping, processes, and service records. Coordinate and perform in-depth tests
problems, risks & opportunities for improvement. Supports the Head of Consulting Strategy and Executives business support to the strategy team. Provides employee benefits, general consulting services and business business support to assigned projects. Helps to develop and implement strategy for new initiatives. Ability across the value chain. Supports the execution of the organisations strategy. Supports retention and growth growth of business by ensuring services are met to the required agreed standards (SLA). Builds, enhances
Reference: PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour of the position is for you to support users and offer level 1 support, with the prospect of national responsibilities will be: Support users telephonically (Web Application Support) User contact and communication via SQL. (INSERT, UPDATE and DELETE). Level 1 Support Responsibilities: Response to tickets and helpdesk Creating accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
The Support Force have an opportunity for an experienced 3rd Line Support Consultant to join our service providing email and telephone based technical support to our vast client base, resolving a wide range range of technical customer issues and escalating support requests where necessary to ensure that queries agreed SLAs. You are the last port of call for the support team so your attitude towards tackling something person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will
search of a Support Engineer to join our dynamic team, assisting in various daily support activities. customers on a daily basis to ensure satisfactory service Take customers through the problem-solving process and Experience A N MCSA Minimum of 4 years in IT support position Network and Server Knowledge Active Directory
Technical Product Support Specialist Northern Suburbs Cape Town Salary dependent on experience
experience
Job Functions:
request, and queries. Provide assistance with any support and administration duties required by Technicians Technicians and customers. Providing technical support to clients via email and telephone. Daily report on returns customer queries. Ensure delivery of committed service and overall customer satisfaction. Seek to constantly with customers. Provide support to technicians and any administration or support requests. Maintain good and through email etc. Must possess sufficient people skills to successfully manage the interaction between
leadership skills
- Able to get the best out of the people around them
- Be metrics obsessed and numbers
/>Essential Skills / Experience:
- People
Desirable Skills / Experience
- Working in insurance / call center, customer service experience
Salesforce Administration
- Desktop and Hardware Support
- Network Administration
- QMS
- Supporting standard end user applications
- Supporting printers and print services
-
knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
- Cloud Service Support
- Ability to
Change
- Inviting Feedback
- Understanding People
- Valuing Individuals
- Meeting Timescales
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning functioning of such services, with appropriate maintenance and data analytics on performance and use Provide internal technical support and occasional client-facing support as well. Minimum Requirements: software • Supporting standard end user applications • Supporting printers and print services • Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.) • Cloud Service Support • Ability to perform