team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with
relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting
in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting
Technology Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents
Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring to