and exceed primary collection and recovery key performance metrics across a balanced scorecard encompassing operational productivity outputs as per agreed mandate performance remediation plans (aka Battle Plans) Meet operational resources Drive and manage resource recruitment and performance management Ensure quality processes that prevent operational reporting, planning and action Conduct performance evaluations and provide constructive feedback feedback to direct reports Ensure implementation of performance management throughout the division Accountable
and exceed primary collection and recovery key performance metrics across a balanced scorecard encompassing operational productivity outputs as per agreed mandate performance remediation plans (aka Battle Plans) Meet operational resources Drive and manage resource recruitment and performance management Ensure quality processes that prevent operational reporting, planning and action Conduct performance evaluations and provide constructive feedback feedback to direct reports Ensure implementation of performance management throughout the division Accountable
service performance against stated Service Level Agreements and present service performance metrics to Provide input into CAPEX. Monitor and manage performance against budget. Implement cost saving initiatives Operations Develop and submit reports on service desk performance. Report timeously and accurately on all business reporting of IT performance, this may include, portfolio, programme project and initiative performance. Risk management Manager prior to distribution. Service Desk Performance Responsible for the Service Desk (SD) to operate
bugs and performance issues.
implementation
and analytics to enhance performance and customer experience. Key performance areas: Operations Management: reporting dashboards to effectively communicate performance metrics, trends, and insights to all business
and analytics to enhance performance and customer experience. Key performance areas: Operations Management: reporting dashboards to effectively communicate performance metrics, trends, and insights to all business
update it regularly
register and update it regularly Performance Tracking: Monitor squad performance metrics and key indicators resources to guide the team in action to improve performance Technology: Develop a deep understanding of the
register and update it regularly Performance Tracking: Monitor squad performance metrics and key indicators resources to guide the team in action to improve performance Technology: Develop a deep understanding of the