safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
communication to team members to ensure App Support tickets are answered in timeously, and efficient manner ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting ensure efficient handling of application support tickets. We prioritise customer satisfaction, addressing
channel would be your priority. • Creating support tickets and tasks on SAP facilitating the management of
peripherals Update software Respond to help desk tickets, emails, and phone calls R12 000,00 – R20 000,00
peripherals Update software Respond to help desk tickets, emails, and phone calls R12 000,00 – R20 000,00
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service