• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support•
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support
assistance for all users, nationally. Troubleshooting and repairing of faulty solutions Management of all Boardrooms testing and monitoring of Proof of Concept deployments All reporting required Responding to calls logged by remote/telephonic support Review, understand and enforce all policies and procedures outlined in the company`s
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
To ensure that all network elements are monitored on a 24/7 basis.
• Capture all network incidents
on the FMS
• Report, handover and escalate all network faults according to NMC Fault Handling and
prescribed service level agreements
• Hand over all relevant network incidents to operational support
o ensure that all network elements are monitored on a 24/7 basis.
the enterprise's security architecture design and all security and network projects Enforce policies, procedures improvements, upgrades. Deploy, manage and maintain all security systems i.e firewalls, anti-virus software and execution of Data-Loss technologies. Supervise all investigations and monitor and report on security
(manage and support our staff and directors with all IT related matters)
2. Procurement and
and management of service providers 20% (Review all existing contracts that are in place and obtain comparative
Electronic Storage etc 10% (Ensuring compliance with all company policies and procedures)
exams) – Be first to arrive on exam days ensuring all PC machines are working efficiently before the scheduled maintaining an accurate count of all the computers and servers at all times – Report damages and stolen
Responsibilities
Arrange and scheduling meetings for all technicians and updating them on any changes or appointments quotations as per request. Assist and provide feedback on all customer care requests and referring technical questions Responsible for timely and effective response to all client interactions, request, and queries. Provide location validated and sent to management highlighting all issues for investigation and resolution. To provide technicians or Management. Managing and handling all customer queries. Ensure delivery of committed service