teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity interpersonal relationships - Required Demonstrated reasoning skills - Required Strong ability to communicate written and verbal - Required Ability to adapt in a changing work environment - Required Computer skills, Point, etc. - Required Education: Minimum of Matriculation Work Experience Requirements: 4-6 years of of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries
various channels, including networking, cold calling, email campaigns, and industry events. Qualify leads to teams to create effective sales materials and campaigns. Track and report on sales performance metrics
various channels, including networking, cold calling, email campaigns, and industry events. Qualify leads to teams to create effective sales materials and campaigns. Track and report on sales performance metrics
Required Qualifications:
Inventory levels and pricing according to BU requirements Collaborate on developing e-commerce customer inventory levels and pricing as per PM & SH requirements for all products Syndicate relevant e-commerce Implement CRM campaigns to engage, retain, upsell and recruit prospects Execute campaigns using different marketing campaigns Segment data int audiences and enhance and refresh data constantly Execute campaigns using
Inventory levels and pricing according to BU requirements Collaborate on developing e-commerce customer inventory levels and pricing as per PM & SH requirements for all products Syndicate relevant e-commerce Implement CRM campaigns to engage, retain, upsell and recruit prospects Execute campaigns using different marketing campaigns Segment data int audiences and enhance and refresh data constantly Execute campaigns using
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Required nature of experience:
CTI003686-WDA-1 Listen up, Agents Our client is on the lookout for a seasoned agent with a proven track record reliability engineering practices You're not just an agent; you're leading a team with extensive leadership
the key to succeeding in this role. Minimum Requirements: Grade 12 Relevant Diploma / Certificate / Training - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous (Ilula, C3D etc.) advantageous Specific Skills Required: Strong problem-solving ability Strong analytical fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
the key to succeeding in this role. Minimum Requirements: Grade 12 Relevant Diploma / Certificate / Training - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous (Ilula, C3D etc.) advantageous Specific Skills Required: Strong problem-solving ability Strong analytical fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /