be required by the Manager: Information and Communication and Technology (ICT).
Minimum
required.
An NQF Level 7 qualification on the 10-Level NQF or equivalent with more than
appropriate recognised qualification at NQF Level 6 on the 10 Level NQF, or equivalent
Key
be required by the Manager: Information and Communication and Technology (ICT). Minimum Requirements: experience is required. An NQF Level 7 qualification on the 10-Level NQF or equivalent with more than appropriate recognised qualification at NQF Level 6 on the 10 Level NQF, or equivalent Key Performance Areas:
dedicated support expertise, and consistent communication. Applicants must have Grade 12/Matric, an IT-related trends that could potentially impact the type, level or utilization of services provided. Establish and units. Ensure that the current and future Service Level Requirements (service warranty) of customers are (Service Level Agreement) and Service Level Requirements (SLR) documents. Negotiate and agree on levels of document these levels of service in SLAs. Negotiate and agree on OLAs (Operational Level Agreements) and
applications
applications
applications
Provide an advanced Service Desk and information communication technology installation, maintenance, and support rapid and appropriate response for escalated higher-level problem resolution. Providing advice on both new request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring hardware, software network problems within service level and applying applicable process. Install, support
Provide an advanced Service Desk and information communication technology installation, maintenance, and support rapid and appropriate response for escalated higher-level problem resolution. Providing advice on both new request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring hardware, software network problems within service level and applying applicable process. Install, support
reporting and escalation processes to ensure smooth communication and resolution within the organization. Identify Identify root causes of issues and communicate effectively with internal and external customers. Train, tech team. Assist in defining Service and Business Level Agreements to set expectations and measure performance
Skills: