Taking Stock of Customer Equipment Ordering Stock of Customer Equipment Capturing of Customer Equipment Stock Stock on Pastel Evolution Reporting on Customer Equipment (Stock Movement) Booking of Shipments (Collections quotations from installers for installations and service calls Communicating with the Installer with regards A positive attitude and strong work ethic. Customer Service orientated. Professional. Willingness to expand skills Positive attitude and strong work ethic Customer service orientated Professional Willingness to expand
will provide essential technical support to the customers by not only answering queries but further offering maintain the exceptional reputation for great customer service for the company. IT Qualification with 5 – experience. Provide comprehensive technical support to customers, addressing issues related to deployments, integrations and resolve complex technical problems within customer environments. Strong technical knowledge: Solid non-technical audiences. Customer service: Commitment to providing top-notch customer service in challenging situations
from existing customers and on-boarding new customers in the region. You will be the Customer champion and and the face of the Company in ensuring customer satisfaction and positioning the Company as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from new Company products and services, thereby increasing the Company's share of wallet elevate the Company as the partner of choice for services in Africa and the Middle East. KEY PERFORMANCE
cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
Solutions team towards achieving commercial, solution, service and strategic objectives to ensure increased profits profits and market penetration. To providing customers with full end-to-end solutions, including Data tied up with a customer enhanced service level agreement designed to suit our customers business needs needs. Support and assist inter Portfolio, Sales, Service Delivery, OEM and Partnership teams while in compliance
Purpose Verify service performance against stated Service Level Agreements and present service performance business-IT strategy development, solution discovery,service management, risk management and relationship management initiatives. Operations Develop and submit reports on service desk performance. Report timeously and accurately actions. Resolve audit findings. Service Desk Assist with managing the Service Desk Participate in change review review meetings as and when required. Customer Relationship Management Engage with ACSA Business to understand
to field service calls. Attend to workshop repair calls. Service, maintain, and repair customer photocopier accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required with the service controllers and report back to the service controllers with regard to service calls. Continually Continually communicate with the service controller regarding customers machines the status of the machine
provider of permanent and temporary recruitment services to the South African, European and UK marketplace users. Handle customer calls, offering expert guidance and advice. Assist with customer tickets and conduct qualification would be an advantage. Experience in a customer service environment would be an advantage. Strong do visit our website - www.parvana.co.uk Customer service, IT Support, troubleshooting, helpdesk
Our client provides business applications and services on the Microsoft Dynamics 365 SaaS platform to established time frame and budget to a high degree of customer satisfaction. This role requires close liaison Ability to motivate both internal and external [customer] resources. • Team leadership experiences. • Creative reports to management and customers. • Manage the budget and send approval customer invoices. • Ensure quality timeliness for the services. • Maintain a healthy and productive relationship with the customer. • Ensure team