Head Of Call Centre Jobs in South Africa - Page 5

Field Support Engineer

Secunda

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Field Support Engineer

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Senior Server Engineer

Pretoria

 Negotiable

outage

Erp Specialist Payroll NEW

 South African Broadcasting Corporation

South Africa

SPECIALIST: PAYROLL POSITION ID: 60022775 REPORTING LINE: HEAD ERP COE SCALE CODE: 900 (2 Year Fixed Term Contract) architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support

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Erp Specialist Gp - Auckland Park NEW

 South African Broadcasting Corporation

South Africa

SPECIALIST: PAYROLL POSITION ID: 60022775 REPORTING LINE: HEAD ERP COE SCALE CODE: 900 (2 Year Fixed Term Contract) architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support

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Desktop Support Technician Waverley, City Of Johannesburg Metropolitan Municipality

 Vox Telecom

South Africa

Senior LAN Admin, System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma

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Desktop Support Technician Cape Town NEW

 Vox Telecom

Cape Town Region

Senior LAN Admin, System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma

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Management Specialist Cape Town

 Apmc

Cape Town Region

performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within

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It Support Manager NEW

 Freerecruit

Hyper By The Sea

department staff, including education, training, and call centre specialists. ● Advises human resources on staffing

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X2 Service Desk Agent I

Sandton

 Negotiable

allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.