My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful candidate workstation software inclusive of system software, productivity software and applicable driver software Maintenance Extensive troubleshooting and resolving hardware or software fault, replacing parts as required and updating Supporting and assisting in the roll out of new software or applications Testing and evaluating new technologies
Required).
Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the indispensable Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the indispensable
remote desktop tools and IT service management software. Communication: Excellent verbal and written communication Technical Troubleshooting: Diagnose hardware, software, and network-related problems, and implement effective self-service issue resolution. Software and Application Support: Assist users with software installations, updates remote desktop tools and IT service management software. Communication: Excellent verbal and written communication Technical Troubleshooting: Diagnose hardware, software, and network-related problems, and implement effective
and help us keep our software running smoothly.
The Application Support Agent plays a critical role processes within the Sales and After-sales departments.
The Application Support Agent will be responsible skills required are:
Software/ Application Support (Sales/Service)
Call logging Â
General
staff and developers to safely apply hotfixes and software releases.
Advising client support
Demonstrable corporate experience in software development for high quality, high capacity, high computer science, engineering, data structures, and software design.
Experience in managing
our dynamic IT Hub in South Africa as a Senior Software Engineer specializing in Conversational AI. Utilize QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? 3-5 years in software development Experience in testing (manual or automated
The successful incumbent will do software development on the CRM platform and client facing portals used Development Experience