and then design, test and develop software in order to meet those needs Responsibilities and skills: with Java Must enjoy being in a support / service desk role Preference for financial markets or product
organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
periodic telephonic duty on the technical service desk, providing second line telephonic support to customers
Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage
Provide support and guidance to stakeholders via help desk, Manage client expectations, Control costs and budgets
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
ve implementation of processes into the Service Desk with the collaboration of other Technical teams
Experience with remote desktop applications and help desk software. Strong communication skills and a customer-oriented