To lead a team of second line technical support agents, ensuring swift and effective resolution of customer high technical and service standards. Minimum Requirements Education: -Minimum of 3-year tertiary diploma
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer high technical and service standards. Minimum Requirements Education: -Minimum of 3-year tertiary diploma
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition Masters degree preferred) Job Experience and Skills Required 5 years' work experience in AI, Generative AI
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition Masters degree preferred) Job Experience and Skills Required 5 years' work experience in AI, Generative AI
standing of voice assistant and conversational agent technologies
standing of voice assistant and conversational agent technologies
mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical and document business requirements. Develop comprehensive business requirements documents (BRDs), functional with development teams to translate business requirements into technical specifications and ensure alignment with stakeholders to elicit feedback, validate requirements, and drive consensus on project deliverables the software development lifecycle, including requirements clarification, testing, and deployment. Assist
development according to project timelines and requirements Test and implement new systems with users Optimize team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with Open-source Environments Basic Linux knowledge REQUIRED MS Office (advanced Excel) Documenting experience