this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and is communicated to the customer. A Service Desk Agent is responsible to drive various resolver parties reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that all IT incidents
Network Operations Center (NOC), supervising NOC agents / engineers, and collaborating closely with the technology computer science, engineering, or related field Relevant Supervisor / Management certification. technology computer science, engineering or related field - CCIP or HCIP certification Is there any specific
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated
Creating / ending users in SAP SMN environment. Tracing user authorizations. Transporting all creations
on how to proactively monitor Linux servers. • Trace analysis. • Basic scripting knowledge and how to
of fiber cores using OTDR and carrying regular traces/sweeps for all unused cores Keep track of degraded
of fiber cores using OTDR and carrying regular traces / sweeps for all unused cores.
Keep track
of fiber cores using OTDR and carrying regular traces/sweeps for all unused cores • Keep track of degraded
EPSFB, and VoNR.
- Familiarity with CEM & tracing tools for testing, analyzing, and troubleshooting
EPSFB, and VoNR. - Familiarity with CEM & tracing tools for testing, analyzing, and troubleshooting