architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
(Functional Locations, Equipment, Work Centres,
PMMPs, Cost Centres, Bill of Materials)
requests from varied inbound sources into the companys Call Management System.
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you’ll do:
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Complete
scope of client's current WAN Service provider – Vodacom Perform end-user support for Dealers and problem
scope of client's current WAN Service provider – Vodacom Perform end-user support for Dealers and problem