directors
· Ensure service levels are met and any non-conformances addressed
· Ensure Client Satisfaction
verbally and in writing) with both technical and non-technical colleagues / users Strong ability to understand
processes, data flows, constraints, environments, and non-functional requirements.
processes, data flows, constraints, environments, and non-functional requirements. Understand the portfolio's
Providing remote 1st and 2nd line VoIP support to SA business customers & handling number porting
needed Attend and actively contribute towards the SA Forum / Community of Practice Will ideally have exposure
duration of the project. Correct and/or escalate non-compliance to quality components timeously. Project
Oracle Licensing. · Manage Ad-hoc software licensing (non-MS and Oracle). · 6-monthly Licensing reconciliations