business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Maintain accurate records of service calls, repairs, and parts inventory.
/>
Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
field work might be required to assist with support calls.
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
following up on calls
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained