Growing Fintech Description Operations Manager (Banking/Card) R1.m (neg) plus bonus Cape Town Excellent responsible for ensuring the smooth operation of our banking and mobile platforms. Responsibilities include Management: Oversee the daily operations of the banking and Mobile platforms, ensuring seamless functionality techniques to extract actionable insights from the banking and mobile platform data. Develop, refine and deploy the operation of financial services and mobile banking platforms. 3rd Line Escalation Support Management:
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
Growing Fintech Description Operations Manager (Banking/Card) R1.m (neg) plus bonus Cape Town Excellent responsible for ensuring the smooth operation of our banking and mobile platforms. Responsibilities include Management: Oversee the daily operations of the banking and Mobile platforms, ensuring seamless functionality techniques to extract actionable insights from the banking and mobile platform data. Develop, refine and deploy the operation of financial services and mobile banking platforms. 3rd Line Escalation Support Management:
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is (application support). Good understanding of call centre environments and equipment. Good understanding