We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone
preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support
responsible for delivering exceptional client service experiences to all clients. Queries and interactions are Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements desktop support experience is an advantage. 2 year previous IT Service Desk experience Excellent data analytical and troubleshooting skills Previous experience with a Service Desk Application Must show a good requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
5 years' experience in a similar role IT Degree must have Very good C# development experience Experience related roles in the financial services industry Experience in CRM and client portal solutions, as well as Apple development Agile / Scrum experience PHP Development Experience Understanding of the software development development process experience of wealth management and adviser value proposition requirement Please email email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems Asset Management of ICT Equipment. EDUCATION AND EXPERIENCE (minimum): A 3-year tertiary qualification (CTU advantageous A minimum of 5 years relevant experience SKILLS / EXPERIENCE / COMPETENCIES & TECHNOLOGIES: Software (e.g., PRTG, Nagios, SolarWinds, etc.) Experience in the installation and troubleshooting of one
consultants. KEY REQUIREMENTS FOR THE POSITION: • Matric • Relevant BSc Degree or Diploma in IT systems Driver’s license is essential • Solid MS SQL Query experience – essential The post JNR. DEVELOPER – DATA ENGINEER
looking for a Helpdesk Operator Requirements : • Matric (Grade 12) • Able to communicate fluently in English
conduct 20-30 minute calls throughout the day, based on client needs. Previous experience in customer support Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
client in Manufacturing seeks your expertise and experience in managing the IS and IT department. breakdowns the company. KEY REQUIREMENTS FOR THE POSITION: • Matric & Bachelor’s Degree. in Information systems Certification and 2 Years Azure administration • 5 Years’ experience in a similar position • 5 Years SQL/SSIS/SSRS