the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
experience in a managed services provider (MSP) or IT consulting firm. Bachelor’s degree in Computer Science, administration within an IT managed services or consulting environment. Experience with network security
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology
talent-on-demand platform for enterprise clients and consulting firms in Asia, Middle East and South Africa.
small to medium implementation projects
Consultation to ensure customer environment readiness
technologies. 
You will be part of a consultancy, working with some of the most knowledgeable
information contact: Camryn Mearns Specialist Consultant: Finance cmearnsnetworkfinance.co.za