escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
high volume transaction environments, high volume multi-user access environments, web security best practices
high volume transaction environments, high volume multi-user access environments, web security best practices
Service Controller who is highly organised, able to multi task, excellent communication - face to face and
Service Controller who is highly organised, able to multi task, excellent communication - face to face and
skills with an analytical mindset. - Excellent multi-tasking abilities across multiple projects. - Outstanding
skills with an analytical mindset. - Excellent multi-tasking abilities across multiple projects. - Outstanding
migration projects Experience of working in a complex, multi-priority organisation Experience of working within
Responsibilities:
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable