the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX trends in the customer environment, identify areas needing improvement and in collaboration with the appropriate
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX trends in the customer environment, identify areas needing improvement and in collaboration with the appropriate
with your CV.
This is an urgent position, need someone that can start as soon as possible.
plusPurpose Conduct analysis of digital channel business needs in an agile fashion to provide software application Transactional Banking business. Experience and Qualifications 5 years' experience as a business analyst, preferably solution development and support Relevant degree Experience and sound knowledge of Agile methodologies and channel solutions that address the need to improve customer experience, enhancing customer engagement and standards. Able to work as part of and lead/ provide guidance (as needed) to a squad of technical specialists
Purpose Conduct analysis of digital channel business needs in an agile fashion to provide software application Transactional Banking business. Experience and Qualifications 5 years' experience as a business analyst, preferably solution development and support Relevant degree Experience and sound knowledge of Agile methodologies and channel solutions that address the need to improve customer experience, enhancing customer engagement and standards. Able to work as part of and lead/ provide guidance (as needed) to a squad of technical specialists
applications. You'll be expected to analyse user needs, develop solutions, and ensure the functionality troubleshooting for customer solutions. Understand customer needs and collaborate with team members to complete design Develop reporting and integration's as integral parts of the overall solution. Offer technical input in and as part of a team. Eligibility to work in South Africa. Over 5 years of relevant experience. Proficient Seniority Level Mid-Senior level Employment Type Full-time Skills Microsoft Dynamics Software Development IT
sustainable, and reusable solutions that meet the needs and expectations of customers and/or stakeholders priorities and direction for the product offering over time. Requirements Gathering 1. Workshops and leads the Maintain an ordered list of items that the scrum team needs to complete to achieve the strategic direction as stakeholders on the backlog. Prioritizing needs 1. Balance scope, budget and time, weighing priorities and making making trade-offs according to the needs and objectives of stakeholders.2. Communicate the trade-offs to management
enjoyed considerable success in Australia and other part Client Details : Our client offers financial service progress and address delays, adapting plans as needed. Manage client communication, providing regular service levels. Interact with clients to assess needs and enhance service delivery. Cultivate vendor contacts improve project management methodologies. What you need: A relevant tertiary qualification would be beneficial beneficial. 3-5 years of successful project management experience, preferably in the personal finance industry
enjoyed considerable success in Australia and other part Client Details : Our client offers financial service progress and address delays, adapting plans as needed. Manage client communication, providing regular service levels. Interact with clients to assess needs and enhance service delivery. Cultivate vendor contacts improve project management methodologies. What you need: A relevant tertiary qualification would be beneficial beneficial. 3-5 years of successful project management experience, preferably in the personal finance industry
About: