Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
studies or formal employment Aged between 18 and 29 years A burning passion for an IT career Skills We
studies or formal employment Aged between 18 and 29 years A burning passion for an IT career Skills We
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
/>DRIVE THE ORGANISATION CULTURE WITHIN YOUR OWN CENTRE
PROVIDE LEADERSHIP