all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
improvement
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
revenue of >R300million Actively participate in selling and training partners Active oversight role in Experience in managing a sales team Experience selling Voice, Audio Visual, Video Conferencing and Workspace Experience in network technology Experience in selling communication solutions Excellent track record
revenue of >R300million Actively participate in selling and training partners Active oversight role in Experience in managing a sales team Experience selling Voice, Audio Visual, Video Conferencing and Workspace Experience in network technology Experience in selling communication solutions Excellent track record
- Demonstrable expertise in complex solution selling OTHER REQUIREMENTS: - Multilingual would be advantageous Sales: - Demonstrable expertise in complex solution selling - Track record of building strong relationships defence; accomplished in retention and cross-sell and up-sell of services - Adept at building and executing
and Kafka environment Following up on incident tickets to make long term improvement The team operates
Go-live support.
- Operations experience (ticket handling, problem, incident management)
-