Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting Logstash, Influx DB, Dynatrace, Oracle, Postgres, Management of Keys, Certificates and Secrets Dev: Java,
education (desirable):
Relevant Management or Contact Centre Certifications
Minimum
Centre's
3+ years in Contact Centre Management / Supervision
Required nature
experience:
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our clients. You will also be responsible for managing a team of HVAC technicians and ensuring that all quality standards. RESPONSIBILITIES Maintenance Management Oversees all HVAC installations and maintenance are managed according to the terms and conditions that were agreed on. Customer Service Management Liaise building maintenance queries timeously. General management of tenant-landlord relationships Build a good contractors. Risk Management Ensures compliance with relevant Acts. Controls, manages, and governs the
our clients. You will also be responsible for managing a team of HVAC technicians and ensuring that all quality standards. RESPONSIBILITIES Maintenance Management Oversees all HVAC installations and maintenance are managed according to the terms and conditions that were agreed on. Customer Service Management Liaise building maintenance queries timeously. General management of tenant-landlord relationships Build a good contractors. Risk Management Ensures compliance with relevant Acts. Controls, manages, and governs the
SKILLS REQUIREMENTS: Resource Planning and budget management Previous exposure to finance function (either team that services a finance function) Ability to manage a technical team using agile methodologies. Leadership Model Project Management DevOps and Biz DevOps Transition Management PIC Process Management (Problem, Incident Incident and Change Management) Knowledge of BMW, ITPM, AWM (Advantageous) Excellent proficiency in the Certification as Scrum Master (Advantageous) Project Management Qualification (Advantageous) Soft Skills Required:
these by strategizing accordingly Communication management (newsletters and notifications) JIRA coordination Confluence design, build and maintenance Compliance management (YPA documentation, Audits, LRE and KPI adherence) experience in a corporate environment Project managements qualification and/or relevant experience Essential knowledge Change Management (CM) IT Service Management (ITSM) Release Planning Start Up Management (SUM) System System Monitoring Technical Continuity Management (TCM) Excellent proficiency in the Agile Tool Chain (JIRA
educational expertise, and the ability to effectively manage and coordinate various aspects of program delivery will work closely National Academic Manager, Campus Operational Managers, and administrators to ensure the strong focus on program development, effective management of teaching and learning activities, and adherence Delivery 5. Assessment and Moderation 6. Leading and Managing Staff Qualifications: Minimum requirement is bachelor's procedures. Ability to plan, create, program, and manage statistical computer databases across multiple
educational expertise, and the ability to effectively manage and coordinate various aspects of program delivery will work closely National Academic Manager, Campus Operational Managers, and administrators to ensure the strong focus on program development, effective management of teaching and learning activities, and adherence Delivery 5. Assessment and Moderation 6. Leading and Managing Staff Qualifications: Minimum requirement is bachelor's procedures. Ability to plan, create, program, and manage statistical computer databases across multiple
Python) - ITIL processes (incident, change, problem management) - Any additional responsibilities assigned in REQUIREMENTS: - Experience with firewall rule management tools (preferred: Tufin) - Experience with IT programming languages (e.g., JavaScript) - Operational Management duties such as long-term planning to create initiatives non-technical colleagues/users - Proper release management process and procedure knowledge - Willingness Development and maintenance of the Firewall rule management platform/application - Alignment with stakeholders