available for a Project Manager with Business Analyst experience to join their team.
Project Manager
needs to have sufficient business insight and experience to be able to clearly communicate solutions to
Skills and Experience:
candidate's qualifications, skills, and level of experience . Well-established IT security services company must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
candidate's qualifications, skills, and level of experience . Well-established IT security services company must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
tasks.
Complete
outage
Qualifications required:
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Management or Contact Centre Certifications
Minimum applicable experience (years):
5+
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Required nature of experience:
with minimum of 2-4 years audio visual experience Responding to calls logged by clients • Providing remote/telephonic report without direct supervision Matric Essential • A minimum of 2-4 years audio visual experience • Strong non-negotiable • Basic Room control experience. • Audio experience including basic DSP programming • Video Video Routing and switching experience • Video Conferencing endpoint experience – Polycom, Avaya • Proof vehicle Salary : R336000 - R420 000 depending on experiance
Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within report without direct supervision Matric Essential A minimum of 2-4 years audio visual experience Strong programming non-negotiable Basic Room control experience. Audio experience including basic DSP programming Video Video Routing and switching experience Video Conferencing endpoint experience – Polycom, Avaya Good communication