Familiarity with call centre technologies and software. Basic understanding of IT service management principles
Business Analyst:
creation of project proposals. Business Analyst: Assisting with business cases. Eliciting, analysing, organizing once functionality has been released, which will assist the customer in testing the system and understanding time the Business Analyst would be required to assist with customer presentations/demo for pre-sales time the Business Analyst would be required to assist with RFI or RFP document gathering. Interact with
release records, and conducting audits.
Integration Assisting with the business case Experience with MSFT Bot Framework with Virtual Assistant is Qualifications
support services to internal staff Providing assistance and technical support to staff when they are requirements, as necessary Providing general programming assistance Conducting user acceptance testing to ensure
support services to internal staff Providing assistance and technical support to staff when they are requirements, as necessary Providing general programming assistance Conducting user acceptance testing to ensure
and release records, and conducting audits. They assist the Space Project Manager in planning the overall
input into the SLA documentation monthly
IFT Specific Role Tasks/Requirements: Planning: Assist user departments in designing system requirement/proposal to document requirements in appropriate format. Assist with identification and management of risk. Knowledge