requests from varied inbound sources into the companys Call Management System.
corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important Announcement
focus on business skills and be responsible for consulting with users to identify current operating procedures of developed solutions. Knowledge of HP quality Centre to manage and monitor defects. Professional conduct
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution feedback or discuss requirements for implementations. Consult with SQA (MK testing team) in terms of test cases
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution feedback or discuss requirements for implementations. Consult with SQA (MK testing team) in terms of test cases
excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and systems and/or areas of specialization • Provide consultation on the use of “Information about IT” to improve systems and/or areas of specialization • Provide consultation on the use of “Information about IT” to improve report • Monthly network health report for the data centre • Daily change meeting (8AM) – updates on sites
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
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