Management Team, Merchants Department, Impacted Call Centre Agents.
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create technical desktop level support to the agents in the call centre Handing the daily IT Incidents service looping Serve as the first point of contact for customers seeking technical assistance over the phone or maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates experience as a help desk technician or other customer support role Graduate with specialization in Information
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create technical desktop level support to the agents in the call centre Handing the daily IT Incidents service looping Serve as the first point of contact for customers seeking technical assistance over the phone or maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates experience as a help desk technician or other customer support role Graduate with specialization in Information
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create technical desktop level support to the agents in the call centre Handing the daily IT Incidents service looping Serve as the first point of contact for customers seeking technical assistance over the phone or maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates experience as a help desk technician or other customer support role Graduate with specialization in Information
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
Assist with
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office