management and activity management activities.
*Attend relevant training/courses to gain experience and
accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide Compiling monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed
workshops, conferences, and meetings.
workshops, conferences, and meetings.
and engineering client/site responsibilities. Attends and drives the project kick-off meeting with the corporate clients in South Africa and abroad. Attends and drives the recurring client project progress ensures all documentation completed and signed off. Attends and contributes to project retrospectives. General:
packs and patches that apply to the environment Attend to maintenance calls from business via System Administrator as document libraries, source control and email. Attend meetings to understand customer requirements, make
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
and patches that apply to the environment
tasks and assess level of attention required for attending to new tasks. • Prioritises new tasks logged based
perform configurations, action installations and attend to break/fix events. Own larger portions of an