you’ll do:
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
of SLAs.
company to join its dynamic Debt Collections Contact Center where you will play a crucial role in enhancing Advantageous – A solid understanding of Contact Center processes and technology. Experience with Cloud-based
workstation footprint, deploying the Siemens Team Center system, and more. A degree in Computer Science with CAD workstation footprint and Siemens Team Center system deployment is a plus Can work continuously
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).