our client's customers. Define interactions and services based on relevant business, technical, and design solutions Actively collaborate with UX Architects, Service Designers, BA's, Product managers and other stakeholders Experience in designing products and services for Financial Services institutions. Knowledge Knowledge in processes and practices to develop new products and services. Knowledge of interaction models, flows and wireframes contextual uses for experience maps, user journeys and service blueprints. Understanding of areas of specialization
ensuring seamless functionality and uninterrupted service delivery. Process Improvement: Analyse existing standards governing the operation of financial services and mobile banking platforms. 3rd Line Escalation
ensuring seamless functionality and uninterrupted service delivery. Process Improvement: Analyse existing standards governing the operation of financial services and mobile banking platforms. 3rd Line Escalation
security In-depth knowledge of AWS and Google Cloud services, including Identity and Access Management (IAM) (IAM), VPC, security groups, and other relevant services Relevant certifications such as AWS Certified Security
security In-depth knowledge of AWS and Google Cloud services, including Identity and Access Management (IAM) (IAM), VPC, security groups, and other relevant services Relevant certifications such as AWS Certified Security
company with 25 years of experience in delivering IT services and infrastructure solutions to a wide range of (KPIs), managing work orders, and ensuring that service level agreements (SLAs) are met consistently. The
Business Analyst ( Asset Management ): Financial Services Industry: Cape Town Reporting to Senior Manager: adopted using quality, governance, and customer service as the top-of-mind business requirements practices 5 to 10 years working experience in financial service industry. 4 years asset management experience working reporting. In-depth knowledge of the full end-to-end services, systems, and processes Knowledge and ability
the provision of a digitally enabled technology service as a group COE, drive business and transformation operate the various technology platforms and shared services, ensure Cyber and Information Security resilience
and Escalation Procedures within the prescribed service level agreements Hand over all relevant network
gap between their resources and their financial service's needs. Their primary goal is to facilitate access 3rd party vendors together with their respective service delivery and standards. Operational & Business