etiquette (externally, internally) Filter and transfer calls Taking and communicating messages – MS Teams Personal with) ±25% of client files currently Calling and receiving client calls Keeping records on CRM & shared
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor
customer databases, and documentation. Handle incoming calls and direct them to the appropriate team members
customer databases, and documentation. Handle incoming calls and direct them to the appropriate team members
Embassy Pretoria, PEPFAR Coordination Office, Centers for Disease Control and Prevention, U.S. Department carry out all duties in an independent manner, calling on the supervisor for policy and decision-making
Embassy Pretoria, PEPFAR Coordination Office, Centers for Disease Control and Prevention, U.S. Department carry out all duties in an independent manner, calling on the supervisor for policy and decision-making