Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support
Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support
scanning, emailing of documents. Answering phone calls and message taking. Invoicing / credit notes / delivery
scanning, emailing of documents. Answering phone calls and message taking. Invoicing / credit notes / delivery
order status and POD's Answer and direct phone calls for warehouse staff Up-to-date knowledge of latest
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
Department for authorisation. Assisting the Service Centre department with the opening of order tasks and
Department for authorisation. Assisting the Service Centre department with the opening of order tasks and
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor