Receiving and forwarding of emails to Case Manager Assistant for action. Handle telephone enquiries, requests closing letters on cases. Overseeing that the assistant's work is up to company standards and requirements literate Minimum of 10–15 years motor industry customer care experience. Excellent writing skills. Administrative
Receiving and forwarding of emails to Case Manager Assistant for action. Handle telephone enquiries, requests closing letters on cases. Overseeing that the assistant's work is up to company standards and requirements literate Minimum of 10–15 years motor industry customer care experience. Excellent writing skills. Administrative
maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem Solving
maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem Solving
maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem Solving
maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem Solving
repairs done and ensure the invoices are sent to the admin offices for payment. Ensure that during the catching
repairs done and ensure the invoices are sent to the admin offices for payment. Ensure that during the catching
monitored. Ensure targets are met in accordance with customer scope. Ensure operations adhere to SHEQ and ISO Promoting customer relations: Maintain good relationships with external and internal customers and handle handle any customer complaints. Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental in daily morning meetings at Plant level with customer management. Review quality as per standard operating Develop, implement, and monitor guidelines for customer satisfaction. To support Contracts Manager to
Message taking 4. Greeting visitors and customers 5. Handling customer queries/problems 6. Maintaining Equipment company culture through behaviours such as: • customer centricity • effective self-management and teamwork