Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written
schedules, meetings etc.
Attend to phone calls and emails
Collation of information from Heads
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
order status and POD's Answer and direct phone calls for warehouse staff Up-to-date knowledge of latest
Handle incoming and outgoing mail, emails, and phone calls - Provide exceptional customer service - Perform
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor