PURPOSE: Oversee the Johannesburg Inspectorate Department, ensuring effective enforcement of Collective dispute referrals. Complaint Investigations with Customer Centricity: Deliverables: Delegate and oversee oversee jurisdiction investigations. Ensure customer-centric approach in all activities. Respond to and investigate QUALIFICATION REQUIREMENTS: Minimum: National Diploma in Labour Law, Proficient in Microsoft Office (Advanced Level) Qualification (LLB or B-Com Law), Certificate in Labour Dispute Resolution Practice. EXPERIENCE REQUIREMENTS:
PURPOSE: Oversee the Johannesburg Inspectorate Department, ensuring effective enforcement of Collective dispute referrals. Complaint Investigations with Customer Centricity: Deliverables: Delegate and oversee oversee jurisdiction investigations. Ensure customer-centric approach in all activities. Respond to and investigate QUALIFICATION REQUIREMENTS: Minimum: National Diploma in Labour Law, Proficient in Microsoft Office (Advanced Level) Qualification (LLB or B-Com Law), Certificate in Labour Dispute Resolution Practice. EXPERIENCE REQUIREMENTS:
the day-to-day running of the JHB Inspectorate Department in the guidance, monitoring, assessing and enforcement assessments, and referrals of disputes-to-Disputes Department Measures: Number of inspections conducted within Investigation of Complaints against the backdrop of customer centricity Deliverables: Instruct Agents to carry fall within the scope of the Council Ensure that customer centricity remains the background of all activities complaints and other matters submitted to the Disputes Department Verify, capture and sign off on registration
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is to provide our clients with outstanding customer service and support. As the ‘face’ of our company Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track
CHAT
TOUR timely payments to suppliers.
CANCELLATIONS cancellation policies and travel laws.
internal and external customers are satisfied with the Training Department Service delivery.Logistical
required (Motor and Transformer repairs, Site services).
Production meetings.
Monitor ensure sales teams are affective when visiting customers. Monitor call reports and planning of the sales communication and reporting to customers.
Regular customer visits to customers.
Budgeting
Debt collecting with problematic customers.
Improve free cash flow.
emails, and phone calls - Provide exceptional customer service - Perform various administrative tasks as Assist with other duties & tasks within the department if/when required. -Managing Inventory - Matric
build and maintain positive relationships with customers. Project management skills, including planning decisions. Strategic mindset and the ability to align customer success initiatives with broader business objectives a live/hot-ready solutionist, The Operations Department is at the edge of advancement, pushing this agenda followed - contracting and compliance. The Logistics Department Evolving and consolidating the abilities of the to company leaks. Fleet Department - service provider engagement. Ensure service and maintenance structures