conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
interaction and clear communication with colleagues, agents, guests and suppliers
KNOWLEDGE REQUIRED:
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
correspondence, memos, and reports. Handle incoming calls and emails, responding as necessary. Coordinate
correspondence, memos, and reports. Handle incoming calls and emails, responding as necessary. Coordinate
hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using
calendar, coordinating meetings and video/conference calls, and attending to any administrative issues as they
calendar, coordinating meetings and video/conference calls, and attending to any administrative issues as they