interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies Working knowledge of relevant Legislation (e.g. FAIS, Insurance, NCA etc.) QA Scorecard Good Verbal and
proficient and experienced individual. The key duties of the individual would be to maintain general
Description You will be responsible for the following key functions: PA duties for Director Calendar Management
Description You will be responsible for the following key functions: PA duties for Director Calendar Management
customer service assistance.
Key Performance Areas include:
long-term insurance industry • Experience in Individual life insurance product ie Life cover, Permanent
long-term insurance industry • Experience in Individual life insurance product ie Life cover, Permanent
members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution
conduct group exercise classes
Key Performance Areas include: