Pension Fund – after 3 months of employment – Employer 7% & Employee 7% As the Branch Manager, you will play a crucial role in overseeing all aspects of the Cape Town depot being workshop operations, ensuring efficiency, quality, and customer satisfaction. You will be responsible for leading
Minimum requirements:
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results Effective self-m
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results Effective self-m
with customer management. Review quality as per standard operating procedure. Develop, implement, and
Management or Quality
Assurance environment.
relationship to ensure quality services Handle incidents and complaints Stay updated on operational changes Generate
relationship to ensure quality services Handle incidents and complaints Stay updated on operational changes Generate
Procure goods, materials, and services to ensure that the company operational needs are met, considering price, quality, and delivery and to ensure continuity of supply.
Key performance areas:
General and Task Management: