to perform all tasks associated with the contact centre, from call management to response reaction and assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each • Logistics background an advantage • Response centre background an advantage • Excel experience should • Logistics background an advantage • Response centre background an advantage • Excel experience should
INTERACTION Welcome all clients to the service centre in a Professional and friendly way. Manage and refreshments Escalate service issues to Service Centre Team Leaders, when required. Liaising with clients relevant paperwork to repair Obtain / process payments (cash / credit card) Run appropriate diagnostics Ensure the phones and queries / Monthly stocktake Daily cash up completed on time MINIMUM REQUIREMENTS Grade
INTERACTION Welcome all clients to the service centre in a Professional and friendly way. Manage and refreshments Escalate service issues to Service Centre Team Leaders, when required. Liaising with clients relevant paperwork to repair Obtain / process payments (cash / credit card) Run appropriate diagnostics Ensure the phones and queries / Monthly stocktake Daily cash up completed on time MINIMUM REQUIREMENTS Grade
ng>KEY RESPONSIBILITIES:
1. Cash
Accountability
Cash – Responsible for banking on a daily basis, cash ups, drop safe to be be locked at all times, cash float checked and balanced.
Administration – Control in the store, do all filing procedures, cash control, petty cash, stock control, personnel and internal the cash desk area
Housekeeping – Maintain cleanliness in office and cash desk
routine procedural information KEY RESPONSIBILITIES: Cash Ensure that the banking is done daily in conjunction Manager as per the banking procedures Ensure all cash ups balance with the banking The drop safe must locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe When cash ups are done, ensure that the cashiers balance.
routine procedural information KEY RESPONSIBILITIES: Cash Ensure that the banking is done daily in conjunction Manager as per the banking procedures Ensure all cash ups balance with the banking The drop safe must locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe When cash ups are done, ensure that the cashiers balance.
routine procedural information KEY RESPONSIBILITIES: Cash Ensure that the banking is done daily in conjunction Manager as per the banking procedures Ensure all cash ups balance with the banking The drop safe must locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe When cash ups are done, ensure that the cashiers balance.
routine procedural information KEY RESPONSIBILITIES: Cash Ensure that the banking is done daily in conjunction Manager as per the banking procedures Ensure all cash ups balance with the banking The drop safe must locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe When cash ups are done, ensure that the cashiers balance.
payments via cash or cards. Daily cash up of cash & cards. Weekly and monthly reports for cash sales. Weekly Processes orders. Loads orders required for buyouts for cash and counter customers. Checks that all info is correctly