compliance documents. Telephonic calls to clients and redirecting calls to other staff. Drafting of documents
compliance documents. Telephonic calls to clients and redirecting calls to other staff. Drafting of documents
Responsibilities: ● Handling of incoming and outgoing calls by means of a friendly and well-informed service administrative skills (e.g. typing, filing, returning calls, taking messages, visitors’ log sheets, etc.) ●
with company standards; receiving all incoming calls and distributing them to the appropriate extensions 1. Manage Switchboard 2. Receiving of Incoming Calls 3. Message taking 4. Greeting visitors and customers
screening and forwarding incoming phone calls; – Manage 200 calls a day; – Ensure reception area is tidy
Reception duties
Answering calls
Welcoming guests
Ordering stationery
Month End admin
personal errands, filtering emails, and answering calls.
Requirements:
incoming calls within the first three (3) rings. Screen all calls, transfer all incoming calls to the correct reception. Resolve customer queries or direct the call to the relevant person to assist Sales Support Support
incoming calls within the first three (3) rings. Screen all calls, transfer all incoming calls to the correct reception. Resolve customer queries or direct the call to the relevant person to assist Sales Support Support
all tasks associated with the contact centre, from call management to response reaction and measurement packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible breakdown/panic/call me from inception to conclusion • Monitoring and control of breakdowns, panics and call me's