perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
Management: Professionally handle incoming phone calls by answering, assisting, and directing them to the the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
with beneficiaries.
duties. Manage switchboard, answer phone calls, direct calls to appropriate parties or take messages. is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal
duties. Manage switchboard, answer phone calls, direct calls to appropriate parties or take messages. is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal
Administration
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
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available to start work immediately Assitant duties in office / Filing / Managing telephone calls General
type of scam. Please do not call Candidate needs to be available to start work immediately.
is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal
INTERACTION Welcome all clients to the service centre in a Professional and friendly way. Manage and refreshments Escalate service issues to Service Centre Team Leaders, when required. Liaising with clients MINIMUM REQUIREMENTS Grade 12 / Matric Available to start immediately 1 Year Cellular Service / Technology