Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Report to SDS Leader
o GR Management – All inbound shipments must be processed within KPI
o EDI
experience in a debt collections/ commercial/ or contact centre environment
SPECIAL REQUIREMENTS
Valid
claims and lift cheques
Receive and analyse calls
Process customer request as per RD cheque policy
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Creating and sending requisitions to service
centre manager for approval.
2.4 Placing of orders
providing feedback to
operations and the service centre manager.
2.6 Ensuring that all record keeping