English Computer literate (MS Office) Strong customer service orientation Strong sales & marketing
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
quality clients as well as support client value and service communication journeys. To develop effective client and on the right platform for their products and services. Key Tasks and Accountabilities: Delivery of CE utilise CE Marketing Channels to market products and services which are client focused; fit for purpose. Manage and In App. Implement the product roadmap for customer engagement in order to inform the creation and objectives through customer centric campaigns. Unlock new customer opportunities to keep customers engaged with
materials to educate and engage prospects and customers. 4. Brand Management: Ensure brand consistency competitor analysis to identify market trends, customer needs, and opportunities for growth. 7. Event webinars, and workshops to promote products and services and build relationships with prospects and partners development, and customer service teams to align marketing efforts with business goals and customer needs. 9
materials to educate and engage prospects and customers. 4. Brand Management: Ensure brand consistency competitor analysis to identify market trends, customer needs, and opportunities for growth. 7. Event webinars, and workshops to promote products and services and build relationships with prospects and partners development, and customer service teams to align marketing efforts with business goals and customer needs. 9
brand and maintaining positive relationships with customers, the community, influencers, and like-minded organizations role. Proficiency in FreshDesk or similar customer service management software. Extensive experience responsibilities Manage the customer careline, ensuring timely and empathetic responses to customer inquiries and concerns with a diplomatic and empathetic approach to customer interactions. Exceptional verbal and written communication
brand and maintaining positive relationships with customers, the community, influencers, and like-minded organizations role. Proficiency in FreshDesk or similar customer service management software. Extensive experience responsibilities Manage the customer careline, ensuring timely and empathetic responses to customer inquiries and concerns with a diplomatic and empathetic approach to customer interactions. Exceptional verbal and written communication
Afrikaans; Computer literate (MS Office); Strong customer service orientation; Excellent numerical skills; Strong
Afrikaans; Computer literate (MS Office); Strong customer service orientation; Excellent numerical skills; Strong