social outreach programmes and sales activities in customer stores. Uploading of prepared social media content activation of points to optimise search quality and customer satisfaction. Assist with the refreshing of monthly monthly email footer designs. Assist with updating customers websites and work with them to ensure pack shots Process and collate customer satisfaction information from system for quality and customer complaints. Send analytical and problem-solving skills Solid customer service attitude Excellent organisational/project
social outreach programmes and sales activities in customer stores. Uploading of prepared social media content activation of points to optimise search quality and customer satisfaction. Assist with the refreshing of monthly monthly email footer designs. Assist with updating customers websites and work with them to ensure pack shots Process and collate customer satisfaction information from system for quality and customer complaints. Send analytical and problem-solving skills Solid customer service attitude Excellent organisational/project
English Computer literate (MS Office) Strong customer service orientation Strong sales & marketing
English Computer literate (MS Office) Strong customer service orientation Strong sales & marketing
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
overall communication to key stakeholders and customers to ensure communication is professional and consistent
services are effectively communicated via the website
services
• To create excellent customer journeys for all products/services
• Implement
quality clients as well as support client value and service communication journeys.
quality clients as well as support client value and service communication journeys. To develop effective client and on the right platform for their products and services. Key Tasks and Accountabilities: Delivery of CE utilise CE Marketing Channels to market products and services which are client focused; fit for purpose. Manage and In App. Implement the product roadmap for customer engagement in order to inform the creation and objectives through customer centric campaigns. Unlock new customer opportunities to keep customers engaged with
materials to educate and engage prospects and customers. 4. Brand Management: Ensure brand consistency competitor analysis to identify market trends, customer needs, and opportunities for growth. 7. Event webinars, and workshops to promote products and services and build relationships with prospects and partners development, and customer service teams to align marketing efforts with business goals and customer needs. 9