Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation the creation of a strategy to guide the Critical Services department as determined by the strategic objectives for Critical Services. Ensure alignment of the strategic goals for the Critical Services department with
Key Responsibilities:
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
exciting opportunity for an experienced, customer service-oriented Shift Manager in KwaZulu Natal
Responsible Implement HR and IR policies.
that staff members wear the correct Personal Protective Equipment (PPE)
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013
correct usage of safety equipment (e.g., ear plugs, protective clothing) Maintain good housekeeping and security
correct usage of safety equipment (e.g., ear plugs, protective clothing) Maintain good housekeeping and security
compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and manage address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure suppliers and buyers Excellent Service Delivery - Deliver client services - Handle client enquiries and