governance, excellent customer experiences and service standards, as well as building strategic relationships great memories for our customers. The Hospitality Services & Analytics Manager will be accountable for for providing specialised analytics, and project services and support to enable the hospitality roadmap requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality business operations and the pooled hospitality services team Facilitate the ongoing accounts management
governance, excellent customer experiences and service standards, as well as building strategic relationships great memories for our customers. The Hospitality Services & Analytics Manager will be accountable for for providing specialised analytics, and project services and support to enable the hospitality roadmap requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality business operations and the pooled hospitality services team Facilitate the ongoing accounts management
microwave), reporting faulty equipment to Head Security and Facilities immediately. Keep the kitchen and in the afternoon. ARRANGE CATERING SERVICES. Order catering services for various meetings on request, using relevant internal stakeholders when outside catering services are utilized. Meetings are adequately catered
microwave), reporting faulty equipment to Head Security and Facilities immediately. Keep the kitchen and in the afternoon. ARRANGE CATERING SERVICES. Order catering services for various meetings on request, using relevant internal stakeholders when outside catering services are utilized. Meetings are adequately catered
ability to inspire a team to deliver outstanding service.
Key Responsibilities:
service.
enforcing policies regarding workplace safety, security, and hygiene procedures. Training new employees
enforcing policies regarding workplace safety, security, and hygiene procedures. Training new employees
and other events, providing information about services and facilities, and processing reservations accurately The ideal candidate will have strong customer service skills, excellent communication abilities, and met. Maintaining up-to-date knowledge of hotel services and promotions. Following up with guests to confirm At least 2 years of experience in a customer service role, preferably in the hospitality industry. Knowledge crucial role in providing exceptional customer service and ensuring a positive guest experience. If you
and other events, providing information about services and facilities, and processing reservations accurately The ideal candidate will have strong customer service skills, excellent communication abilities, and met. Maintaining up-to-date knowledge of hotel services and promotions. Following up with guests to confirm At least 2 years of experience in a customer service role, preferably in the hospitality industry. Knowledge crucial role in providing exceptional customer service and ensuring a positive guest experience. If you
Kenya, Tanzania, and Uganda. They provide tailored services and personalized consultations for both individual
quotations for all requested services
Make reservations for all requested services
Acknowledge and
address any account queries
Arrange tour guide services as needed
Negotiate the best rates with preferred