performance
satisfaction for the members and delivery of high standard fitness offering.
Requirements for KPAs
1 and feel
3. People
Manager to oversee daily operations, ensure high standards of guest satisfaction, and drive financial performance maintenance departments.
governance, excellent customer experiences and service standards, as well as building strategic relationships and level agreement timelines, budgets, and quality standards. This will include the management of staff processes the delivery of products, trends and services standards Receive input from operations and facilitate performance various hospitality products, trends and services standards in the industry Monitor the profitability of Hospitality innovative solutions on customer experiences and standards across the business in line with leading practice
restaurants, while upholding the Franchise brand standard. AREAS OF RESPONSIBILITY Drives, monitors, and that are briefed by the analyst. Implement the standard operating procedures as directed by specialists measuring compliance to the brand and operational standards as per the SOP guidelines. Provides opening support Audits for problematic stores. Ensure that R&M standards are acceptable. Ensure that: Technology Policies crew, focusing on product knowledge, service standards and operational procedures. Provide coaching and
restaurants, while upholding the Franchise brand standard. AREAS OF RESPONSIBILITY Drives, monitors, and that are briefed by the analyst. Implement the standard operating procedures as directed by specialists measuring compliance to the brand and operational standards as per the SOP guidelines. Provides opening support Audits for problematic stores. Ensure that R&M standards are acceptable. Ensure that: Technology Policies crew, focusing on product knowledge, service standards and operational procedures. Provide coaching and
overseeing the pass to ensure quality is of high standard.
Making sure that all fridges, freezers
Maintaining kitchen equipment as per company standard.
Ensuring kitchen is supervised at all times equipment.
Staff training as per company standards.
HR policies and procedures are adhered
our butchery operations, ensuring the highest standards of quality, service, and efficiency. About the of skilled butchers and assistants, setting the standard for excellence in butchery operations. Relevant
exceptional customer service standards are met at all times Develop and implement standard operating procedures ensuring compliance with hygiene and safety standards Collaborate with the kitchen and back of house training sessions to communicate updates, reinforce standards, and address any issues or concerns Monitor and
staff activities, implementing & monitoring standards, driving professionalism, providing feedback to drink service sequence as well as the overall standards of service in the C&B department Responsible changing staff behaviour, delivery of service standards, ensuring guest satisfaction Apply a “Think on enforced as directed by the relevant legislation and standard operation procedures of the Company Ensure staff